Terms of Service
Last updated: October 2026
These terms apply to VPNUG's cross-border network acceleration subscription service. Please review the service scope, billing methods, and account rules before use. Activating or using a subscription means you accept these terms; nothing here limits consumer rights protected by law.
Service Scope
VPNUG provides international routes and network acceleration subscriptions, covering 100+ countries / 190+ routes and supporting Windows / macOS / iOS / Android / Linux. The regions, routes, and client access options currently available are shown in the user panel and client apps. Coverage does not mean every route is available at all times.
Client apps and subscription details are available through the user panel. Third-party websites, apps, and content platforms operate independently and set their own account eligibility, content licenses, and regional policies. Subscriptions do not include third-party memberships or content purchases, and do not replace any access permission users may need to obtain.
Accounts and Subscriptions
No email address is required to create an account; a username and password are enough. Keep your login details secure and take responsibility for activity under your account. Subscriptions allow unlimited simultaneous devices for the account holder's own devices. This does not permit sharing accounts with others, publicly distributing subscription details, reselling routes, or providing proxy services to others.
Monthly subscriptions: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Traffic resets monthly on the activation date; mid-cycle upgrades are prorated based on the remaining days. Data packages: ¥158/300GB · ¥358/1000GB · ¥658/3000GB. They remain valid until used and never expire. Choose the billing option that suits your needs. Orders and data usage records are available in the user panel. Payment methods: Alipay / WeChat Pay / USDT.
Acceptable Use
Users must comply with the laws and regulations that apply where they are located and to their activities, as well as the service rules of the platforms they access. The service must not be used for unlawful activities, including network attacks, unauthorized system access, fraud, distribution of malicious software, or violations of another person's privacy or intellectual property rights.
Do not disrupt route operations, interfere with other users' connections, or misuse subscription resources. If you notice unusual account activity or exposed subscription details, report the issue through a user panel ticket. VPNUG may investigate conduct that affects service security or normal operation and take measures proportionate to the risk.
Availability and Liability
Connection quality depends on local networks, device settings, international links, maintenance schedules, and the policies of destination platforms. VPNUG does not promise connections to every third-party service at all times or in all regions, nor guarantee a fixed speed or continuous access to particular content. If you encounter an issue, try another route and submit details of the issue and any error messages through a ticket.
Maintenance or route changes may cause brief interruptions. Updates are posted in site announcements or the user panel. Changes to third-party services, device failures, and events beyond reasonable control may affect use; liability will be determined based on the circumstances and applicable law. These terms do not exclude any liability VPNUG is required to bear by law.
Refunds
You may request a full refund for any reason within 60 days of your first payment. Submit your request through a user panel ticket and provide the order details needed for verification. You do not need to explain why you no longer wish to use the service. Order verification is only used to confirm payment ownership and the refund amount.
Refund requests are handled through tickets. The time it takes for funds to arrive depends on the payment provider. Once a refund is completed, the corresponding paid benefits end. Keep your order and ticket records; do not submit your account password or full subscription URL in a ticket.
Account Termination and Changes to These Terms
Accounts that violate acceptable use requirements, resell or share subscriptions, or disrupt service operations may have relevant features suspended or their service terminated. Measures will take account of the nature and impact of the conduct. In urgent cases, access may be restricted first, with an explanation provided through the user panel. You may submit a ticket to request a review. Any refund rights remain subject to these terms and applicable law.
Changes to these terms will be posted on this page, and the last-updated month will be changed accordingly. Important changes affecting billing, refunds, or account benefits will also be announced on the site or through the user panel. Please review changes before continuing to use the service. Submit order disputes and questions about these terms through a user panel ticket. See the Privacy Policy for information about personal data handling.