Privacy Policy

Account Details and Why We Collect Them

No email address is required to create an account; a username and password are all that is needed. Account credentials are used for authentication, account access and subscription management. This service does not require a registration email or impose additional barriers when a user does not provide one.

Subscription management requires retaining account details such as the selected plan, data usage, and activation and reset status to determine subscription entitlements and handle billing. Issue descriptions, client information and attachments that users choose to provide in a support ticket are used to handle that request. Before submitting, remove passwords, login credentials and full subscription URLs to avoid sharing details unrelated to the issue.

No-Logs Policy and Connection Information

VPNUG does not record which websites users visit, store browsing histories, destinations or communications, or create connection logs that could be used to reconstruct browsing activity. Data billing uses account-level usage information only and does not require storing specific browsing activity.

Temporary operational state needed to maintain a connection is used only to handle the current connection and is not retained as a long-term connection history. When a connection ends, related temporary state is released as operational needs allow. Website analytics, order records and issue descriptions submitted by users are not network activity logs; each is handled according to the purposes and retention principles described in this policy.

Website Analytics and Local Storage

Website analytics help us understand page visits, referral sources and how entry points are used, so we can identify page issues and improve content. Analytics cover the marketing website and its interactions, not international websites users access through the subscription service. Analytics data is not used to reconstruct users' network browsing activity.

Cookies and local storage are used to maintain necessary access state, save language preferences and keep users signed in to the user panel. Login credentials remain in the browser so that subsequent account requests can be authenticated. Users on shared devices should sign out when finished and clear this site's stored data as needed.

Users can manage cookies, clear site data or restrict local storage through their browser settings. Clearing data may require signing in again and may reset the language preference; restricting essential storage may affect user panel functionality.

Order Records and Third-Party Payments

Order records include the selected plan, order amount, payment status and transaction reference information. They are used to confirm entitlements, verify payments and handle refunds. Payment methods are Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment service or transaction network, under that provider's policies.

VPNUG updates order status based on payment results and does not ask users to submit payment account passwords in support tickets. Order information needed to complete payments, reconcile accounts or process refunds may be shared with the relevant processor. Except as needed to provide the service, handle user requests or comply with applicable law, this service does not use account details for other purposes.

Data Retention and Deletion Requests

Account and subscription details are retained for as long as needed to provide the service. Order, refund and support ticket records are retained as needed for reconciliation, dispute handling and applicable legal requirements. Website analytics are retained only for as long as needed for analysis and maintenance. When the purpose ends and no further retention is necessary, relevant data is deleted or de-identified; it is not kept indefinitely for unrelated purposes.

Users can request access to, correction of or deletion of account details through a user panel support ticket. Account ownership must be verified before processing a request. Data related to open orders, refunds or legal retention requirements may not be deletable yet; the reason will be explained. Deleting an account may affect sign-in, subscription access and access to past orders, so users should complete any necessary support matters first.

Policy Updates and How to Contact Us

If data purposes or handling practices change, VPNUG will publish revisions on this page and update the “Last updated” month. Significant changes affecting users' rights will be announced on the site or through the user panel. Where applicable law requires additional notice or consent, VPNUG will follow those requirements.

For questions about the scope of data processing, deletion progress or this policy, please contact us through a user panel support ticket. Subscription use and refund rules are covered in the Terms of Service. This policy does not replace the privacy notices of third-party payment services or the platforms users visit.