Import Your Subscription and Get Connected
Start by creating an account, then choose a plan, get your subscription, and set up a client. If you’ve already completed a step, skip ahead using the navigation below.
Create an Account and Save Your Login Details
Open the VPNUG account dashboard using the link below. To create an account, you only need a username and password—no email required. Follow the prompts to choose a username and set a password you can store securely. If asked to enter your password twice, make sure both entries match before submitting. If the username doesn’t meet the format requirements or is already taken, follow the prompt to change it; this isn’t a network connection issue.
Once you’re in the dashboard, make sure you can see the account overview or plan options. If you already have an account, select “Log in” in the navigation instead of creating another one. Consider saving your username and password in a password manager, and check that the saved site is vpnug.com. Your account login and subscription link serve different purposes: use the former to access the dashboard and the latter to load route settings in a client. Don’t use one in place of the other.
If the dashboard doesn’t open automatically after account creation, check for a success message, then return to the login page and use the details you just saved. Don’t create more accounts just because the page is slow to load; that can make it harder to keep track of orders across accounts. Make sure you’re signed in to the account you intend to use before choosing a plan. You don’t need to install a client or configure proxy permissions yet.
Choose a Plan and Check Your Order Status
Open the Plans section in your account dashboard and decide whether you need a monthly subscription or a data package. Monthly subscriptions are for ongoing use; data packages draw down from a balance that never expires. Since the two options suit different usage patterns, compare the data allowance and billing terms—not just the amount due. See the pricing page for full prices and details, then return to the dashboard to make your selection.
Monthly subscriptions: ¥9.9/month for 60GB, ¥18/month for 250GB, or ¥28/month for 500GB. Data resets monthly on the activation date. Upgrades mid-cycle are prorated based on the days remaining. Data packages: ¥158 for 300GB, ¥358 for 1000GB, or ¥658 for 3000GB. For your first setup, choose the option that fits your needs. There’s no limit on simultaneous devices, but data used across all devices counts toward your account’s allowance.
On the order confirmation page, check your chosen plan, the amount, and the billing terms. Follow the prompts to pay with Alipay, WeChat Pay, or USDT. After paying, return to the dashboard and check the plan status. Payment completion and plan activation are separate steps, so confirm both. If the status hasn’t updated, refresh the account overview and check your order history rather than paying again.
VPNUG offers a 60-day no-questions-asked refund. See the Terms of Service for instructions on requesting one. If the order and plan status don’t match, keep your order details and contact support through a dashboard ticket. Wait until the plan is active before getting your subscription; this helps distinguish an activation issue from a client import problem.
Get Your Subscription and Prepare to Import It
Open the account overview in your dashboard, check your plan status and remaining data, then find the subscription section. Use its copy or client import option to get your configuration. If the dashboard offers multiple formats, choose one that works with your client. Don’t import every option just because the links look similar. A subscription is an address your client uses to load route settings—not a website login or an installer.
Paste the copied link directly into your client’s subscription URL field. Typing it manually can introduce errors, and sharing it through a messaging app may add spaces or line breaks, so use the dashboard’s copy function whenever possible. Quick import links on the page usually require the matching client to be installed first. If nothing happens when you click one, install the client and try again, or follow the platform instructions below to add the subscription manually.
Your subscription link contains an account access token. Keep it as private as your login details. Don’t post it on public forums, include the full link in screenshots, or paste it into unfamiliar subscription converters. When contacting support, describe your client, platform, error message, and where the issue occurred. If you attach a screenshot, hide the subscription URL and login details. Before sharing a device or switching between devices, make sure the subscription belongs to the account you’re using.
Once you have the subscription, choose a client for your platform. If the client imports it but no routes appear, check whether the subscription was refreshed, the format is supported, and the plan is active. There’s no need to change advanced rules yet. Load the basic configuration first, then verify the connection to make troubleshooting easier.
Import into a Client and Set It Up for Your Platform
VPNUG supports Windows / macOS / iOS / Android / Linux. This guide covers common desktop and mobile setup steps; Linux users can find the appropriate client and instructions in the account dashboard. Client downloads are available in the dashboard after you log in; access depends on your plan status. Check platform compatibility before installing, then add your subscription in the client—not in your browser’s address bar.
Windows: Import a Subscription and Enable the System Proxy
In the client section of your account dashboard, get a VPNUG client that supports subscription import on Windows. Install and open it as instructed, then find the “Configuration,” “Subscription,” or “Import” section. If there’s an “Import from URL” option, paste the subscription link you copied, give the configuration a recognizable name, and save it. The name is just a local label and doesn’t change your plan.
After saving, refresh the configuration and wait for the region or route list to appear. Select the imported configuration as the active one. Some clients don’t activate a configuration automatically, so check that the one you just added is selected. Then enable the system proxy or connection mode as instructed by the client. If your system asks for permission, review the app’s source and the request before approving it. For your first connection check, keep the default rules and temporarily close other apps that manage network proxies to prevent settings from conflicting.
macOS: Check Connection Permissions After Import
Get the macOS-compatible client from your account dashboard and install and open it as instructed. In the client, find the option for a remote subscription, paste the link into the URL or subscription field, save, and refresh. If the dashboard offers quick import, your browser may ask to open the client. Confirm that it’s the right app and allow it to open, then return to the client and check that the configuration was added. Don’t stop at the browser confirmation page.
Select the configuration, then enable the connection or system proxy as instructed by the client. If macOS asks you to authorize a network extension, proxy component, or VPN configuration, follow the prompt and return to the client to check the connection status. Authorization and route selection are separate steps: after authorizing, you still need to choose a route and connect. If the list is empty, return to the configuration page and refresh the subscription rather than repeatedly changing network settings.
Android: Remote Subscriptions and VPN Permissions
Get an Android-compatible client that supports subscription configuration from your account dashboard, then install it as instructed. Open the client and go to its configuration or subscription section. Add a remote subscription, paste the link, and save. If the form asks for a name and an address, enter a recognizable label as the name and the full link copied from the dashboard as the address. After the update succeeds, set this configuration as active and choose a region from the route list.
When you connect, Android may ask you to confirm the VPN connection. Check which client initiated the request, then approve it and make sure the client shows that you’re connected. Other VPN apps may take over the same network connection, so keep only the client you intend to use active during testing. If the connection drops when you switch to another app, check the client’s background activity and battery restrictions in system settings. Don’t delete a working subscription as a first step.
iOS: Get a Compatible Client Using the Dashboard Instructions
In the client section of your account dashboard, follow the iOS instructions to find a compatible client in the App Store that supports your subscription format. Availability depends on the App Store listing and your account region; this guide doesn’t provide an installer. After installation, return to the dashboard and use the import option for that client if available. To add it manually, find the option to add a configuration, subscription, or URL in the client, paste the link, and refresh the route list.
After importing, select a configuration and route, then turn on the connection. The first time you connect, you may need to add a VPN configuration or approve a system permission. Follow the device prompts, then check the status in the client. A VPN icon means the network connection is established, but it doesn’t mean every website uses the same exit route; that depends on the client mode and rules. Test your target website with the default settings before changing rules. The system icon alone doesn’t confirm that a streaming platform recognizes a particular region.
After importing on each platform, check that selectable routes appear and that the configuration updates successfully. Import, refresh, route selection, and connection are separate steps; adding a link alone doesn’t mean you’re using the route. For more on route types, native IP addresses, and how streaming platforms identify regions, see the Streaming Guide. Continue here to verify your basic connection.
Verify Your Connection and Check the Route
In the client’s route list, choose a country or region and connect. Make sure the required proxy mode or VPN permission is enabled. For your first check, choose a route with a clearly identified region and leave the configuration unchanged. Don’t switch routes and modes repeatedly during the test. This makes it easier to tell whether an issue is with the import, connection, or target website.
Open the website you want to access and check whether it loads. Then use the IP lookup page to see the exit information for your browser’s current request. If your client uses split tunneling, the lookup page and other websites may take different routes. The result only shows the exit route for that request; it can’t confirm that every app has switched. If the result isn’t what you expected, first check whether the lookup request went through the client, then check the selected route and mode.
If the client says you’re connected but the target website won’t open, first make sure your regular internet connection works. Then check that the subscription updated successfully, the route is selected, and the system proxy is enabled. Try another route and reopen the page without changing other settings. If your browser works but an app doesn’t, check whether the app uses the system proxy and whether the client rules cover it. Don’t assume that an app’s own login or service error is caused by the route.
Being able to open a streaming site doesn’t mean you have access to a particular region’s catalog. Your account region, how the platform identifies your connection, content licensing, and payment region can all affect what’s available. If you see a region notice or playback error, note the platform and exact error text, then follow the relevant section of the Streaming Guide. VPNUG uses bank-grade encryption to protect your connection, but playback availability depends on the platform’s actual region check. A working connection doesn’t guarantee access to specific content.
Once you’ve verified the connection, save the current configuration. For everyday use, simply connect from the client. If the route list changes, refresh your existing subscription; there’s no need to create another account or add the same configuration again. For help, open a support ticket in your account dashboard and include your platform, client name, the step where it failed, the error message, and whether your regular internet works. A clear description of what you did is more useful than “it doesn’t work.” Before submitting screenshots, make sure they don’t show the full subscription link.